Frequently Asked Questions
- How are payments processed?
We’ve made payments hassle-free! You can make payments securely through our app or in-person at the branch. Whatever suits your lifestyle, we’ve got you covered.
- Do you offer sibling discounts?
Yes, we love seeing families swim together! For families enrolling 3 or more members, we offer a 5% sibling discount as a token of appreciation
- How can I track my child’s progress?
After each class, your child’s progress will be updated in our app, so you can see what skills they’re mastering. Plus, on the 4th and 7th classes, we host a special meet-and-greet session with the instructor and coach. This gives you the chance to discuss your child’s progress face-to-face – a more personal touch, just for you.
- How do you handle safety during classes?
Safety is our top priority. All of our instructors are CPR and first-aid certified, and we have lifeguards on hand at our facilities. Regular safety drills ensure that both staff and swimmers are always prepared. Rest assured, your child is in safe hands.
- What should my child bring to class?
Your child will need swimwear, a towel, goggles, and any other necessary gear. Don’t forget a water bottle to keep hydrated during lessons! We want every swimmer to be comfortable and fully prepared.
- What are your class sizes?
We keep our class sizes small, with no more than 6 students per instructor. This way, each swimmer gets the personalized attention they need to grow and succeed in the water.
- What happens if my child misses a class?
Life happens! That’s why we’ve made it easy to manage absences and makeups through our app. You can choose a convenient makeup class from the available slots, all with a few clicks. Keep in mind, the makeup schedule is fixed, so be sure to plan ahead.
- How can I contact Supersharkz via WhatsApp?
You can use the following links to reach out to Supersharkz branch:
Supersharkz HQ : Click to Chat via Whatsapp
Supersharkz Shah Alam : Click to Chat via WhatsApp
Supersharkz Puchong : Click to Chat via WhatsApp
Supersharkz Kota Damansara : Click to Chat via WhatsApp
- How long will it take for my child to learn how to swim?
Every child’s progress is unique, but here’s what we’ve found works best:
For children aged 7 and above starting at the Junior level, it typically takes around 14 months of weekly classes to master the basic swim skills.
From there, reaching the Advanced level – where they’ve built up both strength and endurance in a supervised pool environment – can take another 12 months, making the total journey to competency approximately 26 months.
That said, how quickly your child progresses also depends on their commitment.
Regular attendance is key! If your child attends class consistently and avoids missing lessons, they’ll likely move faster through the stages.
If you opt for 2 or more classes per week, their progress can be even quicker.
Ultimately, the more time your child spends in the water, the sooner they’ll become a confident and capable swimmer.
We’re here to support them every step of the way!
- How can I provide feedback or address concerns?
We value open communication and truly appreciate hearing from our families. Whether you have feedback, concerns, or suggestions, feel free to reach out to us via phone, email, or in-person at the branch. We’re here to ensure that your experience with Supersharkz is always positive.
- Where can I enroll my child for the competitive swimming programs?
For our advanced swimmers, we offer competitive training through PADE-Supersharkz Swim Club. This program is available at Supersharkz Shah Alam and Kota Damansara
- Do you offer competitive swimming programs?
Absolutely! For our advanced swimmers, we offer competitive training through PADE-Supersharkz Swim Club. Our experienced coaches will develop a personalized training plan to help your swimmer reach their full potential and prepare for competitions.
- What if my child has special needs or requires individualized attention?
We understand that every swimmer is unique. If your child has special needs, just let us know during registration. We’ll work together to find the perfect class that suits them and provide any additional support needed to make their swimming journey smooth and enjoyable.
- What is your teaching approach?
We take a progressive approach at Supersharkz, focusing on building confidence and skill development in a structured, safe environment. For our youngest swimmers, we mix learning with play to keep things fun while ensuring they’re mastering the basics through games and engaging activities. After all, learning should be enjoyable!
- How are your instructors qualified?
Our instructors aren’t just passionate swimmers – they’re certified professionals who have extensive experience teaching swim techniques. They undergo regular training to ensure they’re up to date with the latest teaching methods and safety protocols, giving you peace of mind while your child learns.
- What ages do you cater to?
From toddlers to adults, we offer classes for all ages, tailored to meet the specific skill levels and needs of each group.
- Is Supersharkz using saltwater or freshwater pool?
Here at Supersharkz, we use chlorinated freshwater in our indoor heated pool
- Contact our customer care center for more details
Make changes to existing slot
- How to book?
Go to our contact us form and it will guide you to our trial class booking form!
If you'd prefer some guidance, feel free to contact your nearest branch – we’re happy to assist you!